While we love meeting face-to-face, sometimes it is easier and more efficient to meet virtually. We might not be in the same room, but you can rest assured that you will always receive the highest levels of service, however we meet.

Fairstone’s virtual meeting solution offers a safe and secure way to meet, share and collaborate with your adviser, using Microsoft Teams.

We chose to host our meetings on Teams following extensive due diligence on the available platforms and our decision was based on its market leading security offering as well as its exemplary ease of use.

How to join

You can access Microsoft Teams via any electronic device.

If you are using a tablet or a phone you will need to download the Teams app ahead of the meeting but rest assured that this is quick and easy to do and you won’t ever be charged for the download or asked to subscribe to any further communication.

If you are planning to use a computer, you have the option to download the app or you can access the meeting in your browser, the latter of which you may find easier.

Ahead of the consultation your adviser will email you a link, clicking on this will take you to the meeting lobby where you will wait until your adviser starts the meeting.

Once you have joined, you will have the option to customise your video and sound preferences. You can choose whether you have the video on or off, to blur your background or to mute your microphone if you would like to.

If your device does not have video or microphone capabilities, as some desktop computers do not, let your adviser know and they will call you on the phone during the session.

The priority is that you can hear your adviser and see their presentation on screen. We do not have to see you if you do not want us to.